Back in February my son lost control of his car and landed in the hospital. Fortunately he has recovered from his injuries. And fortunately we have health insurance. So everything’s OK. However, I’m still — six months later — trying to untangle the bureaucratic mess that ensued.
There are multiple insurance providers (auto, health) and healthcare providers (hospital, clinic) involved in this game. None of them talk to each other directly. They all emit tokens, in the form of images of documents, that the consumer — me in this case — has to decode and route.
Read More